While we don’t offer direct exchanges at this time, returning an item for a refund and placing a new order is quick and easy with our 30 day return policy. Once your return is approved, we’ll issue a full refund so you can reorder the correct size, style, or product right away.

To get started, simply email info@arconwellness.com or call +1 (352) 239-9532. We’ll guide you through the return process and help ensure your new order ships out promptly from our Florida warehouse.

Arcon Wellness customer service operates Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time, giving you reliable access during standard business hours. Whether you need help with an order, product information, or returns, our team is standing by during these times.

Feel free to email us anytime at info@arconwellness.com. we'll get back to you as soon as we’re back in the office. You can also call us directly at +1 (352) 239-9532 during operating hours for faster assistance.

We’re pleased to offer free shipping on all orders within the United States, so you can enjoy your new seat cushion without any extra delivery costs. Once your order is placed, our team processes and ships it quickly to get it on its way to you as soon as possible.

Orders are handled Monday through Friday from 9:00 AM to 5:00 PM EST. Typical transit time is 6–8 business days, with most customers receiving their packages within 7–10 business days from the date of shipment. For complete details on shipping times, tracking, and any exceptions, please visit our full Shipping Policy page.

Currently, Arcon Wellness ships exclusively within the United States with free standard shipping on every order. This allows us to maintain fast delivery times and excellent service quality for our domestic customers.

We’re actively exploring options to expand internationally in the future. In the meantime, if you’re located outside the U.S. and interested in our products, please reach out to us. We'll keep you updated on any changes to our shipping availability. For more information, check out our shipping policy.

We take great care in packaging your order to ensure it arrives in perfect condition from our warehouse at 805 SE 43rd Str, Ocala, FL 34480, USA. However, if your package arrives damaged, please don’t worry. We’ve got you covered with a straightforward resolution process.

Simply contact us within 7 days of delivery at info@arconwellness.com or +1 (352) 239-9532 with photos of the damage and your order details. We’ll quickly arrange a free replacement or full refund, and in most cases cover return shipping for the damaged item. Check out our refund policy for more information.

Arcon Wellness is proudly based in Ocala, Florida, with our warehouse located at 805 SE 43rd Str, Ocala, FL 34480. This central location helps us ship orders efficiently across the United States with reliable free delivery.

While we don’t have a public storefront or accept walk ins at this address, our customer service team is always available remotely via phone or email to provide personalized support.

Our return policy is designed to give you complete peace of mind with your purchase. We offer a generous 30-day return window from the date you receive your order, allowing you plenty of time to try out your seat cushion and ensure it's the perfect fit for your needs.

If you're not completely in love with it, simply send it back for a full refund, no hassle involved. Just make sure the product is returned in its original condition, unused and with all original packaging, and include your proof of purchase. We'll process your refund promptly once we receive the item! Check out our return policy for more information.

Tracking your package with Arcon Wellness is simple and convenient, giving you real time updates on your order's journey from our warehouse, straight to your door. Once your order has shipped, you'll receive a confirmation email containing your unique tracking number and a direct link to the carrier's tracking page for easy monitoring.

To track your package at any time, visit the Track Your Order page on our website and enter your order number. This will provide the most up to date status, including processing, in transit details, and estimated delivery. If you need any assistance locating your order number or interpreting the tracking information, feel free to reach out to our support team, we're here to help!

If you need help with your order, we're here to assist you quickly and easily. You can reach our dedicated support team 24/7 through multiple convenient channels to ensure your issue is resolved promptly.

Contact us from 9:00am - 5:00pm EST for instant responses. email us at info@arconwellness.com, or give us a call at +1 (352) 239-9532. Most order related questions or issues are handled in under 5 minutes, so you can get back to enjoying your purchase without delay!

At Arcon Wellness, we're committed to providing excellent customer support and are here to help with any questions, order inquiries, or product concerns you may have. You can easily contact our friendly team through multiple convenient channels.

Feel free to email us at info@arconwellness.com for detailed assistance, or give us a call at +1 (352) 239-9532 for quicker resolutions. Our customer service hours are Monday through Friday, from 9:00 AM to 5:00 PM EST. We look forward to hearing from you!